## Remindion Support Center

### Quick Links
- **Download (App Store)**: [App Store link]
- **Email Support**: [support email address]
- **Status/Announcements**: [status page link]

## Table of Contents
- [Getting Started](#getting-started)
- [Features](#features)
- [Data & Synchronization](#data--synchronization)
- [Frequently Asked Questions](#frequently-asked-questions)
- [Troubleshooting](#troubleshooting)
- [Billing & Subscription](#billing--subscription)
- [Contact & Support](#contact--support)
- [Bug Report Template](#bug-report-template)
- [Legal](#legal)
- [Changelog](#changelog)

## Getting Started

### Installation & Permissions
- Download and launch the app from the App Store.
- On first launch, you may be prompted for **notification permission**. Allow it to receive reminders.
- For best results on iOS:
  - Settings > Remindion > Notifications: Allow, Lock Screen & Banners on
  - Settings > General > Background App Refresh: Turn on for Remindion
  - Keep Low Power Mode off for more reliable notifications.

### Create Your First Task
1. Open Remindion.
2. Tap the “+” button to add a new task.
3. Add a title, optional description, and date/time.
4. Set the reminder time and save.
5. You’ll get a notification at the scheduled time.

### Recurring Reminders
- Use the “Repeat” option when creating or editing a task to set daily/weekly/custom schedules.

### Theme & Colors
- Adjust the interface and accent colors in Settings > Theme/Color.

## Features
- **Tasks and Subtasks**: Break work into smaller pieces.
- **Date & Time Reminders**: Get timely notifications.
- **Recurring Tasks**: Daily, weekly, or custom repeat rules.
- **Tags/Categories**: Organize and filter tasks.
- **Widgets (iOS)**: Quick view and add on the home screen.
- **Siri/Shortcuts**: Add tasks via voice or Shortcuts.
- **Export**: Export your tasks as .csv/.json (if available).

## Data & Synchronization

### Storage Model
- Remindion stores your data **locally on your device first**. This is ideal for speed and offline use.
- Optional **secondary synchronization** with external systems like **Notion** is available (if enabled).

### Notion Sync (Optional)
- Requirements: Notion account and workspace access.
- Setup example (menus may differ):
  1. Remindion > Settings > Integrations > Notion.
  2. Sign in and authorize your workspace.
  3. Select the database/page to sync.
  4. Configure sync direction and field mapping (read-only/read-write, title/date/tags).
  5. Test and verify the sync.
- Note: Notion API quotas and delays mean updates may not be instant.

### Backup & Restore
- iOS **iCloud Backup** may include app data.
- Use the in-app **Export**/**Import** (if available) for manual backups.

### Privacy
- Your data stays on your device; third parties don’t access it unless you share.
- If Notion sync is enabled, synchronized data is sent to your Notion workspace.

## Frequently Asked Questions

### Notifications aren’t coming through
- Settings > Remindion > Notifications: are Allow and Alert styles on?
- Focus modes may silence notifications.
- Low Power Mode can delay notifications.
- Open the app and check the task time; iOS won’t send notifications for past times.

### Notion sync isn’t working
- Is the integration authorized? Try disconnecting and reconnecting if needed.
- Are required fields (title/date) mapped correctly in the selected database?
- Check “Sharing/Permission” settings in Notion.
- Too many requests in a short window can hit Notion rate limits.

### Moving data to a new phone
- Restore from an iCloud backup or transfer an exported file and import it (if available).

### Widget isn’t updating
- Remove and re-add the widget on the home screen.
- Is Background App Refresh enabled for Remindion?

### Managing or canceling a subscription
- iOS: Settings > Apple ID > Subscriptions > Remindion.

## Troubleshooting

### Quick Checklist
- Is your iOS version current?
- Is the app on the latest version?
- Are notification permissions enabled? Is Focus mode off?
- Is Low Power Mode off?
- If Notion sync is enabled, did you re-authenticate recently?

### Advanced Steps
- Force-quit and relaunch the app.
- Restart the device.
- For sync errors, check network and VPN/proxy settings.

## Billing & Subscription
- Manage/Cancel: iOS > Settings > Apple ID > Subscriptions > Remindion.
- Refunds: use [Apple’s Refund Portal](<https://reportaproblem.apple.com>).
- Billing/payment issues are managed via App Store.

## Contact & Support
- **Email**: [email protected]
-

## Bug Report Template
Copy and fill this template, then send it to us:

```text
Device model:
iOS version:
App version:
Brief summary:
Steps to reproduce:
1)
2)
3)
Expected result:
Actual result:
Screenshot/video (if any):
Logs/timestamp (if any):

Legal

• Privacy Policy: [privacy policy link]
• Terms of Service: [terms of service link]
• Data Deletion Request: Send an email to [support email address] with the subject “Data Deletion Request”.

Changelog

• vX.Y.Z — [date]: Initial Notion support page published.

Content will be updated regularly with product updates. After copying to Notion, add sections, databases, toggles, and callouts as needed.

[Issue Tracking](<https://serkancimen.notion.site/2c5c19b9af408021a87ee5698c3d16c5>)